Refund & Return Policies

For any items that arrive damaged or have manufacturing faults, please contact us to see if you are eligible for a replacement.

For any other issues with orders including change of mind, order mistakes or shipping address errors, please see below.

Special Edition Books

Special edition book pre-orders can only be cancelled within 24 hours of placing the order by emailing hello@lavishlibrary.com.au
After 24 hours have passed, special edition pre-orders cannot be cancelled or refunded.

Address changes can be made up until one week before special edition pre-orders begin shipping. Lavish Library will email all customers with a valid order 1-2 weeks prior to this date with a reminder for address changes. Prior to this, you can email hello@lavishlibrary.com.au with any address changes.

Stickers, Art Prints, Mugs & Bookmarks

Please note that these items are only available to Australian customers. These items are all handled and shipped by us direct from Lavish Library HQ. Please contact us within 24 hours of placing your order if you need to cancel or change any part of your order (including shipping address).